GUNPOWDERS RETURN POLICY

1. GUNPOWDERS 100% SATISFACTION GUARANTEED

   Customers are always our first priority at GUNPOWDERS. We empower our associates to become experts in their shops to go above and beyond to meet the customer’s needs and expectations. Our goal is to be the best retailer in the USA in the eyes and minds of our customers and associates. That’s why GUNPOWDERS.STORE and each of our store locations are prepared to provide you with the GUNPOWDERS 100% Satisfaction Guarantee. If you are not completely satisfied with your purchase, we will exchange or refund your purchase.

2. HOW LONG DO I HAVE TO RETURN OR EXCHANGE A PRODUCT?

   At GUNPOWDERS, we have a 100% Satisfaction Guarantee. We do not place a time restraint on returns or exchanges. Instead, we are focused on you receiving the product that meets your expectations and needs. Note: Firearms and bow returns are excluded from this policy.

3. ARE THERE ANY RESTRICTIONS ON RETURNS OR EXCHANGES?

   The following guidelines apply for returns or exchanges:

   • Shipping costs will not be refunded.
   • Items must be returned in the same condition they were received in.
   • Please use a proper shipping container. This may be a box, shipping pouch, or other USPS-approved container, as long as the item is protected.
   • Shoes should be returned in the shoe box, which should be shipped in a proper shipping container.
   • Sales tax will be refunded to the original method of payment.
   • Ammunition purchased at GUNPOWDERS.STORE cannot be returned or exchanged.
   • Autographed memorabilia purchased at GUNPOWDERS.STORE cannot be returned or exchanged.
   • If you placed a special order, this must be returned back to any of our store locations. (Note: Return shipping cost is free of charge. Initial shipping costs will not be refunded.).
   • When returning defective or damaged baseball bats, softball bats, or hockey sticks, please follow the manufacturer’s guidelines to handle these returns as warranty replacements. Please see the manufacturer website’s warranty page to complete this process or call the manufacturer directly to obtain a return authorization number (RA#) for your damaged bat or hockey stick. To get your replacement as quickly as possible, we recommend you keep your receipt or order confirmation email as proof of purchase.

4. WHAT IF THE PRODUCT I RECEIVED IS DAMAGED OR DEFECTIVE?

   If your product is damaged or defective from a GUNPOWDERS.STORE shipment or in-store purchase, we will exchange or refund this product. To return or exchange an order, please follow the steps below for an in-store purchase or GUNPOWDERS.STORE purchase.

5. HOW DO I RETURN OR EXCHANGE A SCHEELS.COM ORDER?

   To return or exchange an order fromGUNPOWDER.STORE, you may take your order to the nearest GUNPOWDERS location or create a pre-paid return label by following the steps below:

   • First, go to GUNPOWDERS Self Service Return and fill out the required information, including order number, order email and billing zip code
   • Select “Find My Order”
   • Select the items you would like to return, the quantity, and the reason for return or exchange
   • If making an exchange, add the product you wish to exchange your returned item for in the “Additional Notes” section. (Note: The exchanged item must be of equal or lesser value, otherwise a new order must be placed.)
   • Select “Return This” and a prepaid return label will be sent to your email address
   • If you have any trouble creating a prepaid return label, please contact our GUNPOWDERS.STORE customer service team for further assistance.
   • If you live near a GUNPOWDERS store, you may return or exchange any online order items at the customer service counter. Please have the online order number.
   
   

   Please Note: Items must be returned in the same condition they were received in:

   • Items should be returned in a proper shipping container. This may be a box, shipping pouch, or other USPS-approved container, as long as the item is protected during transit.
   • Shoes should be returned in the shoe box, which should be shipped in a proper shipping container.
   • If your item was damaged upon arrival, please note this in the “Additional Notes” section when making your return.
   • Should the item you are exchanging for be out of stock when the exchange package is received, we will refund you in full less shipping using your original form of payment.
   • The amount or method of refund may vary according to our return policy. This includes items returned with missing components or not in their original condition. Items purchased with a GUNPOWDERS gift card can only be returned for store credit.

6. WHEN WILL THE REFUND REFLECT ON MY CREDIT/DEBIT CARD?

   Once we receive your order, please allow 2-3 business days for your order to process and 3-5 business days for a refund to reflect on your credit/debit card. The following applies:

   • Returns will be credited to the original form of payment. If the original payment is no longer valid or cannot receive a refund, you will be issued a new GUNPOWDERS e-gift card for the refund amount.
   • If you purchased with Slice^SM by FNBO, your return amount will reflect the payments you’ve made. You’ll receive an email from Slice^SM by FNBO with details about your refund and the cancelation of your payment plan. Please allow between 10-12 business days for your refund to reflect on your statement. Contact Slice^SM by FNBO with any questions at sales@gunpowders.store
   • If a gift card or e-gift card was applied to the order, a new e-gift card will be emailed to the email address on the order for the amount of the refund.

7. HOW DO I RETURN OR EXCHANGE AN IN-STORE PURCHASE?

   In store purchases can be returned to any of our GUNPOWDERS locations at the customer service counter. The following applies:

   • Visit the customer service desk for assistance with a return or exchange.
   • If an exchange is placed for a product with a lesser value, the remaining amount will be refunded to the original form of payment.
   • If an exchange is placed for a product with a greater value, the difference will need to be collected.
   • Items purchased with a GUNPOWDERS gift card can be returned for store credit.
   • Items purchased with a credit/debit card will be reimbursed the full amount.
   • Without a receipt, an item with original tags intact can be returned to any GUNPOWDERS location for an exchange or store credit.
   • Please note: For your nearest GUNPOWDERS location and contact information, please contact us.

8. HOW DO I RETURN A PRODUCT IF I DO NOT LIVE NEAR A GUNPOWDERS STORE?

   If you do not live near a GUNPOWDERS location, the items you purchased in-store can be returned through the mail. We recommend using the USPS or UPS to send your products back to the store by following the steps below:

   • Include a copy of the original receipt. Note: If you do not have a receipt, a GUNPOWDERS gift card will be issued and mailed upon the return.
   • Add a note explaining your request for an exchange (color, size, etc.) or return.
   • Include your contact information, including phone and email, just in case the store needs to contact you.
   • The product(s) can be shipped back in a box to the original store of purchase. For the stores shipping address, please contact us.
   • Head to your local USPS or UPS store to ship the return, and keep a record of the return tracking number.
   • Please note: If you request a return or an exchange and the store is out of inventory a GUNPOWDERSgift card will be issued and mailed back to your shipping address.